Shipping & Delivery
We want your shopping experience to be as pleasant as possible, from selecting your favorite products to the moment you receive them at your door. We offer fast and safe delivery services, adapted to your needs, so that you can enjoy your chosen products as soon as possible. Below you will find all the necessary information about delivery methods and delivery times.
Frequently Asked Questions (FAQ)
What are the delivery options available?
We also offer standard delivery to Easybox , through the courier company Sameday . Delivery takes between 2-5 working days .
If you chose store pickup , we will contact you by phone to confirm the order and to set a pickup date for the ordered items. The order can be picked up in a maximum of 3 days from the order confirmation date.
What are the delivery costs?
- 15 le i - Standard Sameday Delivery to any address in Romania without additional Km.
- 10 lei - EasyBox delivery via Sameday.
- Free - For orders with a minimum value of 500 lei and for orders with personal pickup from the physical store.
How long does it take to process the order?
Orders are processed within 24-48 hours of order confirmation. For orders placed on weekends or public holidays, processing will begin on the next business day.
Can I track the status of my order?
Yes, as soon as your order has been shipped, you will receive an email with a tracking number, which allows you to check the delivery status in real time on the courier partner's website.
What if I'm not at home when the courier arrives?
The courier will contact you to reschedule the delivery. If delivery cannot be made after two attempts, the order will be returned to the warehouse and we will contact you to determine the next steps.
Do you also deliver abroad?
Currently, for orders on the website, we deliver only to the territory of Romania. For international deliveries, please use one of the contact methods in the "Contact" section at the bottom of the page.
Can I change the delivery address after placing the order?
If your order has not yet been shipped, you can change the delivery address by contacting us at contact@nowandwow.ro. or at the phone number (0729) 828 168.
Phone
Mobile: (0729) 828 168
Customer relations program
Monday - Friday: 11:30 - 19:30