You can return any product purchased from us within 14 calendar days of receiving your order, without having to give a specific reason.

To return a product, follow these steps:

1. Contact our support team at the email address contact@nowandwow.ro , at the phone number (0729) 828 168 or by private massage on our Facebook or Instagram pages to inform us about your intention to return.
2. Pack the product in its original packaging or other packaging with all accessories and documents.
3. Send the parcel by the agreed courier or any other courier to our address: Recipient MINT AND STRIPES SRL, Magazin Now & Wow, Str. Pătrașcu Vodă, No. 2, Sect. 3, 030167, Bucharest, tel. (0729) 828 168

Return costs will be borne by the customer, unless the product is defective or does not match the original description. In this case, we will cover the shipping costs.

After we have received and verified the returned product, you will receive its value within 10-14 working days, depending on the payment method originally used. The money will be returned either to the bank account used for payment or by another agreed method.

Yes, if you wish to exchange one product for another, please contact us to check the availability of the new product. Exchanges are possible depending on existing stock and the value of the products involved.

Returned products must be in the same condition as received, unused, in the original packaging and with all accessories and tags attached.

We apologize for the inconvenience! If you received a defective or different product from the one ordered, please contact us immediately. We will arrange the return of the product and send you the correct one or refund your money at no extra cost to you.